
While driving around Boston one day, Nigel Jacob, co-chair of Boston’s Department of New Urban Mechanics, spied a group of public works employees at a job site staring intently at their phones. It turned out they were using Citizens Connect, an app Jacob’s department had developed for Bostonians to report public works issues, like potholes, street lights, and graffiti. Rather than following the arduous process of printing our requests and locating those requests on a map in order to fill a pothole, Public Works employees had discovered they could track requests as they came in using Citizens Connect. When the guys who fill potholes start independently using the same app citizens are using to report potholes, you know you’ve got a winner.